Viewpoints are engaging short analysis of published original research of interest to or in the field of technical and professional communication. The Viewpoint helps to elevate the key lessons for Technical and Professional Communication practitioners working in the field.
Ever read something and think “who are they writing for?”. It can be frustrating when you feel like content is created without much regard for user impact. We are all …
Getting Through to the User: Finding Content Models that Invite Participation Read More »
In creating new products and improving existing ones, designers and technical communicators regularly rely on user personas that represent their imagined user base or audience. Often, those personas are created …
How can grounded theory aid design ethnographies in creating stronger user personas? Read More »
The quick-reference guide to knowing which websites to trust Many users download apps, allow cookies, and click on unknown links without thinking much about potential consequences.Users care about their privacy …
How Including Translators During the Writing Process Can Lead to Better User Experience The industry standard for localization is to draft content, check that everything is accurate and internationalized, and …
When creating a user guide, manual, or the user interface for a product, how often do you think about that product working in the mountains of Nepal, the Altiplano of …
Usability for All: The Importance of Localization within Technical Communication Read More »
Many people claim that they are just too bad at technology to navigate the internet, but is it their own perception of their abilities that makes it so difficult? Drs. …
Designs permeate the world, and the most effective designs operate seamlessly–both present and invisible. Often, people don’t think about why something is designed in a certain way. Instead, people tend …
Have you ever been told something by a healthcare professional that made sense but you didn’t quite understand it so you went online and spoke with some other people to …
Have you ever bought something from the store that came with directions? And when you got home you immediately threw those directions in the garbage after opening the product? Say, …
Understanding the role of usability and technical content In today’s predominantly online society, we all have experienced a thought provoking question that needs to be answered right away. We tend …
Navigating health information in an online world Read More »
The COVID-19 pandemic adjusted the location of the traditional office so workers could work remotely. The authors discussed the analysis of nationally representative survey data from “October 2020 of 3,017 …
The Transformation of Work During COVID-19 and How it Affected Remote Workers Read More »
The popularity of telecommuting has created a tremendous amount of interest amongst scholars and practitioners. The authors Allen, Golden, and Shockley shared their findings in a review of various telecommuting …
