customer and user experience (cx) (ux)
Could Editing for the Reader Improve Documentation Quality?
What might be the hardest part for you when it comes to writing and editing? I think that one of the more challenging aspects of writing for me is editing
Could Editing for the Reader Improve Documentation Quality? Read More
Cut from the same cloth:
A firsthand look at the birth of usability, where it is now, and where its headed The author of Technical Communication and Usability: Intertwined Strands and Mutual Influences Commentary, Janice
Can You Ethically User Test Documents that Advance Oppressive Policies?
In April 2018, the Trump Administration enacted a policy of separating migrant families taken into federal custody at the U.S.-Mexico border. The policy, created to discourage future migrants from crossing
Can You Ethically User Test Documents that Advance Oppressive Policies? Read More
Beautys in the Eye of the User
Written byErica Lies, Texas State University. Edited byAnjanie R. Fairbairn, Texas State University.
How Literacy Affects Customer Experience
Written byJeranda Dennis, Texas State University. Edited byJennifer Tso, University of California Davis (UC Davis).
Redefining Accessibility to Create a Rich Learner Experience
Written byGrace Larner, Texas State University. Edited byErica Lies, Texas State University.
Whats Everyone Else Doing?
Written by Erica Lies, Texas State University. Edited by Grace Larner, Texas State University.
What Does Documentation Quality Mean and How Do We Improve It?
Yoel Strimling in Room 42. Season 2, Episode 5. September 1, 2021.
Exploring the Intersections of UX and Technical Communication
Emma Rose in Room 42. Season 1, Episode 12. December 9, 2020.
How Techcomm-Driven Content Improves Customer Experience
Guiseppe Getto in Room 42. Season 1, Episode 11. November 25, 2020.
What Techcomm Can Learn From The Games Industry
Samantha Blackmon in Room 42. Season 1, Episode 9. October 28, 2020.
Scalable Localization and the Psychology of Usability and Design
Kirk St.Amant in Room 42. Season 1, Episode 3. August 5, 2020.