Ever read something and think “who are they writing for?”. It can be frustrating when you feel like content is created without much regard for user impact. We are all …
Getting Through to the User: Finding Content Models that Invite Participation Read More »
In creating new products and improving existing ones, designers and technical communicators regularly rely on user personas that represent their imagined user base or audience. Often, those personas are created …
How can grounded theory aid design ethnographies in creating stronger user personas? Read More »
The quick-reference guide to knowing which websites to trust Many users download apps, allow cookies, and click on unknown links without thinking much about potential consequences.Users care about their privacy …
How Including Translators During the Writing Process Can Lead to Better User Experience The industry standard for localization is to draft content, check that everything is accurate and internationalized, and …
When creating a user guide, manual, or the user interface for a product, how often do you think about that product working in the mountains of Nepal, the Altiplano of …
Usability for All: The Importance of Localization within Technical Communication Read More »
Many people claim that they are just too bad at technology to navigate the internet, but is it their own perception of their abilities that makes it so difficult? Drs. …
Designs permeate the world, and the most effective designs operate seamlessly–both present and invisible. Often, people don’t think about why something is designed in a certain way. Instead, people tend …
Have you ever been told something by a healthcare professional that made sense but you didn’t quite understand it so you went online and spoke with some other people to …
Have you ever bought something from the store that came with directions? And when you got home you immediately threw those directions in the garbage after opening the product? Say, …
Understanding the role of usability and technical content In today’s predominantly online society, we all have experienced a thought provoking question that needs to be answered right away. We tend …
Navigating health information in an online world Read More »
The COVID-19 pandemic adjusted the location of the traditional office so workers could work remotely. The authors discussed the analysis of nationally representative survey data from “October 2020 of 3,017 …
The Transformation of Work During COVID-19 and How it Affected Remote Workers Read More »
The popularity of telecommuting has created a tremendous amount of interest amongst scholars and practitioners. The authors Allen, Golden, and Shockley shared their findings in a review of various telecommuting …
